I bought a mattress and box springs in the Spring of 2010.  I bought it from Sears.  Do I think Sears is cutting edge, trendy and a stylistic sort of store?  NO!!  I hate shopping.  That includes; clothes, groceries, cars, birthdays, Christmas, appliances and furniture.  Sears was the store when I was growing up.  That's where you bought sturdy, well-made, but God-awful ugly clothes that were somewhat indestructible and stood the test of time and style by never being stylish to begin with.  My parents bought us coats and shoes from Sears.  I always hated them.  Always.  Sears though is synonymous for tools and appliances.  Products that are solid and well made. I needed to buy a stove, refrigerator, dishwasher and a mattress for the house I had just purchased.  My goal was to do it all in under an hour if possible.  Sears was the place.  The appliance sales clerk loved the commission he made on me that day with virtually no work on his part.  He didn't have to sell me on anything.  I simply walked in, perused the aisles, looked for the style, size, price and color I needed and transacted the sale with him.  Don't panic.  That was not the first time I had shopped for appliances in that manner.  It was my usual way.  From the appliance center at Sears, I moved toward the mattress department.  I laid on all the beds, looked at sizes, brands, sale prices.  If I purchased it that day it would all be delivered on the same truck, saving me having to come home from work two different days to meet the truck.  I was all about efficiency.  Deciding on a mattress and box springs, I completed my final transaction in Sears.  The mattress has proven to not have been a great one.  Within the first year it began to sag and valley quite severely.  Now, I am relatively small and was single for part of that mattress time.  So, it was just my weight on it.  When I got remarried the valleying of the mattress grew worse.  Even though my husband is a smaller man as well and our body weights together would only equal a large man, the bed deteriorated.  Yesterday we stopped in at Sears to discuss the poor quality mattress with the mattress department.  I don't sometimes have great tolerance for those that work with the public but are horrible at it.  This sales clerk was one of them.  Sears again probably isn't going to appeal to the young and stylish as a place they would want to work at.  This woman was older, sounded like she had smoked her entire life, and was a bit on the brash side.  I didn't find her overly helpful, sympathetic, or concerned.  She merely stated that I had probably bought a bed with a lower coil count.  She handed me the mattress exchange department phone number and then said, "Don't be overly melodramatic when you call them either."  I think I blinked at her lack of professionalism.  I glanced at my husband who I could tell was on the verge of saying, "Lady, you might want to be careful.  Nancy is about to let you have it both barrels.  She can and will."  I smiled at Doug reading his thoughts like a thought bubble above his head.  We walked away with a bad impression of Sears.  If she was the face of Sears, I was done.  I walked away with a distinctive decision firmly planted in me; I was done with Sears.  No more would I purchase my appliances there ever again.  Customer service in this world is the only thing that can separate the good from the great.  Sears was no longer great, or even good.  Oh, I would get a new mattress from them.  Better yet, I was seeking a full-refund as I didn't want a replacement one from a company that sold crap.  I also didn't want to transact business from a woman who was curt, sounded like she just came in from the dock after a smoke break and wore polyester.  Oh wait, I was at Sears.  That was their employee pool!  I think when Sears bought K-Mart quality declined.  In fact, I saw a blue light flashing in the kid's department.

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